2020-2021 Catalog 
    
    Aug 06, 2020  
2020-2021 Catalog

CSA 201 - Software Maintenance and Troubleshooting


Description: Develop and deploy solutions to software issues, fix performance problems in the Operating System, and engage in perfective maintenance on software. Modify the software system or components to correct faults, improve performance or other attributes to adapt to changing software environments.

Credits: 3
Lecture: 2
Lab: 3

Course Content:
  1. Microsoft Windows Operating Systems review
  2. Troubleshooting startup issues
  3. File and folder management
  4. System tools
  5. Administrative tools
  6. Scandisk, defrag, disk cleanup, tmp files, and general file housekeeping
  7. Managing performance
  8. Disk management
  9. Updates, service packs and security

Learning Outcomes:
  1. Differentiate between software errors on different Operating Systems. (1,2,5)
  2. Determine if the operating system needs to be reinstalled and perform the installation as needed. (1,2,6,8)
  3. Repair malfunctions using Task Manager. (3-7)
  4. Share resources and file/folders. (3,7)
  5. Use Scandisk and error checking to fix problems. (6,8)
  6. Differentiate between application problems and Operating System problems. (1,2,4)
  7. Install or reinstall application software, updates and virus protection. (9)
  8. Manage processes and power settings. (7,9)
  9. Remove old files from drives. (6)