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Apr 28, 2024
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2020-2021 Catalog [PREVIOUS CATALOG YEAR]
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HOS 115 - Hospitality Front Office Procedures
Description: Principles and procedures for front office operations in hotels and resorts. Includes classification of hotels, organizational structure, front office operations planning and evaluation, and human resources management. Incorporates reservations, registration, front office accounting, check out and settlement, night audit, and revenue management.
Credits: 3
Lecture: 3
Course Content:
- Classification of hotels
- Hotel structure and operations
- Front office operations
- Reservations
- Registration
- Front office responsibilities
- Front office accounting
- Check out and settlement
- Night audit
- Operations plans and evaluations
- Revenue management
- Human resources
Learning Outcomes:
- Describe hotel industry classification and standards. (1)
- Describe hotel structure and operation. (2)
- Describe and use front office systems, forms, organization, equipment, and telecommunications related to the guest cycle. (3)
- Identify types of reservations and methods for taking and maintaining reservations. (4)
- Explain the registration process. (5)
- Identify front office responsibilities and tasks. (6)
- Describe front desk accounting, check out and settlement processes and functions. (7,8)
- Perform night audit functions. (9)
- Manage forecasting, budget and evaluate front desk operations. (10)
- Describe elements of front desk revenue management. (11)
- Outline and use methods of recruiting, selecting, hiring, training, scheduling, and motivating personnel. (12)
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