AJS 106 - Public Safety Communications

1. Public Safety communications profession
2. Call handling
3. Technology in Public Safety Communications
4. Crisis intervention
5. Liability
6. Public Safety radio
7. Leadership and accountability
8. Stress management
9. Law enforcement
10. Fire Services
11. Emergency Medical Service

1. Recognize the developments within Public Safety Communications and how the role of a Public Safety Telecommunicator has grown. (1)
2. Describe the call handling process. (2)
3. Explain how the 9-1-1 system works and the challenges with rapidly evolving technology. (3)
4. Identify the different elements of crisis and trauma and the role of a Public Safety Telecommunicator in successfully apprehending a suspect and preserving life. (4)
5. Explain liability within Public Safety Communications and the ways to mitigate common pitfalls. (5)
6. Describe the elements of the public safety radio system. (6)
7. Identify common public safety radio techniques. (6)
8. Explain the different types of stress experienced within Public Safety Communications and stress management techniques. (8)
9. Explain the role of communications in Law Enforcement, Fire, and Emergency Medical Services. (9-11)
10. Explain the differences and similarities between Law Enforcement Communications, Fire Communications, and Emergency Medical Services Communications. (9-11)
11. Discuss the functions and responsibilities of Law Enforcement. (9)
12. Discuss the function of Fire and Emergency Medical Services. (10,11)
13. Explain the importance of leadership and accountability in Public Safety Communications. (7)