2021-2022 Yavapai College Catalog 
    Jun 24, 2024  
2021-2022 Yavapai College Catalog [PREVIOUS CATALOG YEAR]

COM 135 - Workplace Communication Skills

Description: Oral and written workplace communication skills. Application of individual and group communication strategies to secure and maintain employment.

Prerequisites: Reading Proficiency

General Education Competency: Written Communication

Credits: 3
Lecture: 3
Course Content:

  1. Written Communication:

a. Letters of application, follow-up, offer/rejection, and/or acceptance/refusal
b. Application forms
c. Resumes
d. Outlines of presentations
e. Evaluations of self and peers in individual and small group presentations
f. Email ethics and etiquette.

  1. Oral Communication

a. Descriptions of effective communication and communication breakdown based on communication models
b. Giving and following instructions
c. Non-verbal communication experiments
d. Analyses of factors affecting communication

1. Listening activities
2. Denotation-connotation activities

e. Hypothetical job interviews
f. Large group discussions
g. Small group discussions
h. Decision-making
i. Informative and/or persuasive presentations

Learning Outcomes:

  1. Use listening skills and oral presentations as modes of discovery, reflection, understanding and sustained disciplined reasoning. (2d1)
  2. Generate organized, logical communication appropriate to the needs of a specific communication environment. (2b, 2d)
  3. Use precise writing, speaking and listening for a variety of audiences and purposes. (1d, 2d1, 2d2, 2i)
  4. Identify both the conscious and unconscious use of written, verbal and nonverbal communication. (1d, 2c)
  5. Identify and interpret discourse in specific communication environments. (1f, 2h)
  6. Express awareness of multiple meanings and perspectives of communication. (1f)
  7. Describe a basic human communication model and its applications in work situations. (2a)
  8. Prepare employment application materials. (1a, 1b, 1c)
  9. Apply job interviewing techniques. (2e)
  10. Apply communication skills in individual and group presentations. (1e, 2f,2g)