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Aug 06, 2026
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2026-2027 Yavapai College Catalog
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CSA 345 - Information Technology Management
Description: Management methodologies spanning IT projects, assets, vendor relationships, and service delivery coordinated to improve technology ROI through alignment, cost optimization, agreements, automation, and data-driven insights.
Prerequisites: CSA 110
Credits: 4
Lecture: 4
Lab: 0
Course Content:
- IT investment evaluation frameworks
- Multi-project resource management
- Technology asset lifecycle costing
- Vendor evaluation and partnership models
- Service-level agreement formulation
- IT monitoring
- Automation opportunities assessment
Learning Outcomes:
- Evaluate strategic technology investments. (1, 2)
- Compose integrated IT project plans. (2, 6)
- Analyze total cost of ownership and licensing agreements. (3, 4)
- Construct service-level agreements. (5)
- Analyze sustainable IT management. (6, 7)
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