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Nov 23, 2024
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2020-2021 Catalog [PREVIOUS CATALOG YEAR]
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HOS 195 - Hospitality Practicum
Description: Work experience in the hospitality and tourism industry. Students are required to partner with an approved hospitality business and complete a minimum of 60 hours of experiential work experience. [Repeatable for a total of 6 credit hours toward degree/certificate requirements.]
Prerequisites: HOS 100 (May be taken concurrently).
Credits: 3
Lecture: 1
Lab: 4
Course Content:
- Communication skills
- Time and energy management
- Stress management
- Careers
- Job market
- Principles, theories and practice in hospitality
- Work-related problem solving
- Hospitality etiquette
- Customer service
Learning Outcomes:
- Use effective oral and written communication skills for job success. (1)
- Employ time and energy management techniques for job efficiency. (2)
- Identify and cope with stress in the work place. (3)
- Identify hospitality career fields, goals and job availability. (4,5)
- Use basic principles and theories of hospitality, learned in previous courses completed, in physical work situations. (6)
- Identify and solve problems which arise in work. (7)
- Use hospitality protocols. (8)
- Adhere to industry standard customer service conventions. (9)
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