2022-2023 Yavapai College Catalog 
    Oct 01, 2023  
2022-2023 Yavapai College Catalog [PREVIOUS CATALOG YEAR]

CNT 102 - Google IT Support I

Description: First of two courses based on the Google IT Support Professional Certificate, which is designed to prepare the student for a role as an entry-level IT Support Specialist. Introduction to information technology concepts including computer hardware and software, networking technologies, and operating systems. Successful completion of this course, along with CNT 103, earns students the Google IT Support Professional Certificate.

Corequisite: CNT 103  

Credits: 4
Lecture: 3
Lab: 2

Course Content:
  1. Computer hardware
  2. Computer software
  3. The Internet
  4. Troubleshooting
  5. Networking concepts
  6. Cloud computing
  7. Operating system installation
  8. User and group management
  9. Operating system operation

Learning Outcomes:
  1. Describe and install the components of a computer. (1)
  2. Describe how computer software works. (2)
  3. Describe how the Internet works and its societal impact. (3)
  4. Use problem-solving methodologies and soft skills. (4)
  5. Describe computer network devices and protocols. (5)
  6. Describe cloud computing services. (6)
  7. Install and configure operating systems. (7)
  8. Create and manage users and groups. (8)
  9. Describe and manage file systems, processes, and monitoring tools. (9)

Required Assessment:
  1. Google IT Support quizzes and labs.