2022-2023 Yavapai College Catalog 
    Oct 03, 2023  
2022-2023 Yavapai College Catalog [PREVIOUS CATALOG YEAR]

CNT 103 - Google IT Support II

Description: Second of two courses based on the Google IT Support Professional Certificate, which is designed to prepare the student for a role as an entry-level IT Support Specialist. Includes system administration and IT infrastructure concepts and the tools and methods used in cybersecurity. Successful completion of this course, along with CNT 102, earns students the Google IT Support Professional Certificate.

Corequisite: CNT 102  

Credits: 3
Lecture: 2
Lab: 2

Course Content:
  1. Hardware and software selection best practices
  2. IT infrastructure services
  3. Directory services
  4. Encryption algorithms
  5. Authentication and authorization
  6. Risk assessment
  7. Cybersecurity best practices

Learning Outcomes:
  1. Utilize best practices for choosing hardware and IT vendors and services. (1)
  2. Describe the services used in and information technology infrastructure. (2)
  3. Manage computers using a directory service. (3)
  4. Describe various encryption algorithms. (4)
  5. Explain the differences between authentication and authorization. (5)
  6. Evaluate potential security risks. (6)
  7. Describe cybersecurity best practices. (7)

Required Assessment:
  1. Google IT Support quizzes and labs.