AHS 120 - Medical Assistant Administrative Skills

1. Legal aspects of health care 
2. Infection control and asepsis principles 
3. Basic psychology principles 
4. Customer and patient relations 
5. Diversity and culture in health care 
6. Verbal and nonverbal communications 
7. Medical office administrative functions 
8. Medical records management 
9. Medical office emergencies 
10. Basic nutrition and therapeutic diets 
11. Outpatient coding and insurance 
12. Financial bookkeeping and billing 

1. Identify legal concerns in the physician's office. (1) 
2. Utilize infection control procedures. (2) 
3. Apply basic psychological principles. (3-6) 
4. Utilize techniques of customer and patient relations. (3-6) 
5. Practice administrative duties of the medical office. (7, 8,11,12) 
6. Practice management of medical records. (7,8) 
7. Explain medical office emergencies. (9) 
8. Explain basic nutrition principles. (10) 
9. Describe diagnostic and procedural coding. (11) 
10. Utilize financial management principles. (11,12)