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Jan 13, 2025
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2024-2025 Yavapai College Catalog
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MGT 120 - Supervision Techniques
Description: Supervisory techniques and skill building. Includes decision making, problem solving, motivational leadership, human resource management processes, conflict resolution, change management and team-building.
Credits: 3
Lecture: 3
Lab: 0
Course Content:
- Supervisory roles and challenges
- Decision making and problem solving
- Planning
- Motivation & leadership
- Human resource management processes
- Resolving employee conflict
- Change management
- Team-building
Learning Outcomes:
- Describe characteristics and competencies needed to be an effective supervisor. (1)
- Propose a decision-making strategy. (2)
- Explain how planning differs at top, middle, and supervisory management levels. (3)
- Explain motivational leadership in the context of today's workforce. (4)
- Describe human resource management processes for supervisors including: recruitment, retention, compensation systems, training, performance appraisals, disciplinary interventions, health and safety. (5)
- Describe creative problem-solving and conflict resolution techniques. (6)
- Analyze factors that impact change management. (7)
- Explain how team-building skills influence morale and productivity. (8)
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