BHS 170 - Case Management and Clinical Documentation

1. Case management
2. Rapport building
3. Structured/unstructured interview assessments
4. Service delivery, care plan, and advocacy
5. Service coordination of integrated health care, referrals, and outcome monitoring
6. Diverse and special populations
7. Integrated plan of care for disease management, high needs, and/or serious mental illness
8. Case report writing: intake/assessments, treatment plans/reviews, progress notes, discharge summary
9. Legal and liability issues: privacy, confidentiality, duty to warn, documentation

1. Describe the role and explain the function of case management in human services. (1)
2. Describe the methods of delivering case management services. (1)
3. Demonstrate the interpersonal skills necessary to establish and maintain rapport at all stages of case management. (2-5)
4. Demonstrate the process of assessment and relevant interviewing skills in case management. (3)
5. Describe whole health services delivered as part of case management. (1-4)
6. Explain the role of case managers in whole health service coordination. (5)
7. Describe the case management processes of outcome monitoring and reassessment. (4, 5)
8. Apply the concepts of case management to the unique needs of multicultural clients and special populations. (6)
9. Describe the components of a a whole health integrated delivery model of case management. (7)
10. Describe documentation required in a case report and client records and appropriate formats. (8)
11. Analyze examples of case reports from diverse clinical settings for completeness and correct formatting. (8)
12. Explain the legal and liability issues related to case management and report writing. (9)