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Jul 15, 2024
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2024-2025 Yavapai College Catalog
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MGT 320 - Business Process Improvement
Description: Introduction to concepts and approaches for improving business operation processes, providing an examination of a variety of frameworks for assessing performance as well as identifying and prioritizing improvement opportunities. Investigation of project management techniques and tools while emphasizing organizational considerations in implementation and management of workflows.
Prerequisites: Program Admission. ACC 131, BSA 131, CSA 110, ECN 232, and ECN 236.
Credits: 3
Lecture: 3
Lab: 0
Course Content:
- Foundations of Business Process Improvement (BPI)
- Purpose of BPI
- Lean management and Theory of Constraints
- Just in Time/Lean Systems
- Using BPI to meet customer demands and business goals
Learning Outcomes:
- Distinguish continuous improvement as an operations strategy. (1, 2)
- Analyze systematic problem-solving models to improve processes in an industrial setting. (3)
- Plan appropriate data-gathering techniques. (4)
- Compare alternatives and feasible solutions for improvements. (4)
- Distinguish conditions that indicate opportunities for improvement. (5)
- Design strategies to implement, improve and maintain change. (5)
- Examine the role of teams in process improvement activities. (1, 5)
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